- Job Title: LCV Technician
- Company: Mercedes-Benz of Truro
- Location: Truro
- Reports To: Service Manager
- Salary: Up to £30,000 per annum (DOE), PLUS competitive bonus package
Job Description
Mercedes-Benz South West is currently looking for an experienced LCV Vehicle Technician to join our team in Truro.
You will carry out all services & rectification work in a professional way. Identifying areas of opportunity through VHC and vehicle examination to upsell additional products and services.
What can we offer you?
- 25 Days holiday (plus bank holidays)
- Car Benefit Scheme
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
- Plus much more…!
Working Hours
07:30 -16:00 & 09:30-18:00 Monday to Friday. 08:00-13:00 Saturday on a rota
Vehicle Technician Responsibilities:
- Performs all maintenance services in line with the company and Mercedes-Benz standards and processes
- Completes a comprehensive diagnosis and repair job sheet
- Carries out all repair work using all available workshop information systems necessary to store vehicle system functions
- Advises Service Team Manager of any additional work required
- Carries out a final inspection and function tests on all complex repair work
- Completes final documentation for invoicing
- Ensures protection, cleaning and care of customer vehicle
- Meets business standards of fix first visit
- Provides a high level of technical expertise to deliver a high level of service
- Communicates and develops strong professional relationships with customers to deliver a high level of service
- Ensures that the service team manager is fully informed of any changes to costs and expected completion times
- Attends service meetings to improve service standards
- Identifies training and development needs for self as part of the performance management process
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
- Ensures all capital outlay is approved by their line manager or a director
What’s required from you?
- Previous experience within the Motor industry
- Certified technician
- Product knowledge
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Mercedes-Benz South West Core Behaviours:
Driving Sales
Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service
Focuses on the needs of customers to improve service and sales
Planning & Organising
Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making
Demonstrates sound judgement in making decisions
Teamwork & Coaching
Quickly builds rapport and establishes relationships with others
Motivation
Demonstrates a positive attitude and takes responsibility for their own actions
