Job description
Mercedes-Benz of Taunton have an exciting opportunity to seek a highly motivated and customer focussed Workshop Controller.
A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.
As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.
About the Role
You will be responsible to connect with potential customers, understand their automotive needs, and guide them through the entire sales process. Building and maintaining strong customer relationships is key, as is staying informed about the latest industry trends and product knowledge.
What can we offer you?
- 25 Days holiday (plus bank holidays)
- Commission scheme
- Car Benefit Scheme (NELS)
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
Salary:
£30,000 per annum (DOE) OTE £40,000
Workshop Controller Responsibilities:
- Responsible for prioritising customer requirements throughout the service operation
- Responsible for ‘ front of house’ customer technical/ vehicle enquiries, customer road tests
- Responsible for all ‘back of house’ customer journey
- Responsible to ensure every opportunity is met to achieve customer ‘Fix First Visit’
- Supervises the workshop operation in line with the company and Mercedes-Benz standards and processes
- Monitors workshop loading, ensuring continuity to maximise productivity
- Allocates the flow of work into the workshop, maximising available resources
- Adherence to company VHC process
- Communicates and supports colleagues across all business areas
- Effectively liaises with front of house team and relevant departments across the business
- Responsible for delivering customer vehicles on time to a high standard – supporting STM obligations
What’s required from you?
- Previous service experience within the Motor industry
- Experience of a customer focussed environment
- Specialist/technical product knowledge
- Good interpersonal and organisational skills
- Admin and IT Skills
City West Country Core Behaviours:
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions.
