Used Car Controller

Full Time / Part Time: Full Time
Locations: Taunton
Departments: Sales
  • Job Title: Used Car Controller
  • Company: Mercedes-Benz South West
  • Location: Taunton
  • Reports To: Sales Manager
  • Salary: Up to £60,000 including OTE

Job Description

Mercedes-Benz South West is currently looking for an experienced Used Car Controller to join our team at our Mercedes-Benz of Taunton.

A little about us

Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.

As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Our commitment to your professional growth, is underscored by comprehensive training opportunities. Fulfil a career with an industry leading brand.

About the Role

As a Used Car Controller, you will be responsible for the acquisition of used car stock in line with business and manufacturer objectives, provide support to the retail sales team for the delivery of used car and maximise sales and profitability through the delivery of the used car sales performance.

What can we offer you?

  • 25 Days holiday (plus bank holidays)
  • Bonus scheme
  • Car Benefit Scheme via NELS
  • Scottish Widows Salary sacrifice Pension Scheme available
  • Employee Assistance Programme
  • Benefits Hub with 1,000s of amazing deals on all brands employees love
  • Life Assurance
  • Enhanced Sick pay
  • Excellent training and support
  • Career progression
  • Aspiring Managers programme
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards


Up to £60,000 per annum including OTE

Working Hours

Monday to Friday 0830 – 1800 and Saturdays on a rota 0830 – 1700 with a day back in lieu.

Used Car Controller Responsibilities:

  • Manages used car purchases through various purchase channels
  • Ensures the online presence of all used stock through various channels is accurate and to the highest standard.
  • Maximises sales opportunities in line with targets set
  • Formulates and implements marketing plans for the business
  • Analyses current procedures and identifies opportunities for improvement
  • Communicates and influences colleagues across all business areas
  • Contributes to sales meetings to drive sales and generate ideas/solutions from the team
  • Communicates and develops strong personal relationships with customers to maintain their continued loyalty
  • Consults with customers to establish their needs to deliver a high level of service
  • Reviews customer satisfaction and implements improvements
  • Ensures all used car forecourt and demonstrator display areas are presented to the highest standard
  • Manages resource allocation to optimise seasonal and promotional peaks
  • Maximises the use of all advertising and point of sale literature
  • Ensures the sales team have full knowledge and understanding of product, promotional and marketing activities
  • Provides training and support to the team to improve product knowledge and competitor awareness to increase sales opportunities

What’s required from you?

  • Previous sales experience within the Motor industry
  • Practical experience in a Sales environment
  • Experience of managing a sales team in a customer focussed environment
  • Proven ability of delivering sales with their team
  • Specialist knowledge of F&I, consumer law and vehicle valuation

Mercedes-Benz South West Core Behaviours:

Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service – Focuses on the needs of customers to improve service and sales

Planning & Organising – Sets clear goals and targets for the team

Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions

Teamwork & Coaching – Ensures team work together to deliver results

Motivation – Initiates action with a ‘can do’, ‘will do’ approach for self and others

Leadership – Communicates and engages others effectively to deliver results

Apply for this position

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