- Job Title: Transaction Manager
- Company: Mercedes-Benz South West
- Location: Taunton
- Reports To: Sales Manager
- Salary: £26,219.51 per annum (OTE £56,219)
Job Description
Mercedes-Benz South West is currently looking for an experienced Transaction Manager to join our team at our Mercedes-Benz of Taunton.
A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.
As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Our commitment to your professional growth, is underscored by comprehensive training opportunities. Fulfil a career with an industry leading brand.
About the Role
As a Transaction Manager, you will be responsible for their own small team within the sales department. They will be assisting with the monitoring, training and development of Sales Consultants and the transaction of new and used car business whilst maximising profit through key KPI’s.
What can we offer you?
- 25 Days holiday (plus bank holidays)
- Bonus scheme
- Car Benefit Scheme via NELS
- Scottish Widows Salary sacrifice Pension Scheme available
- Employee Assistance Programme
- Benefits Hub with 1,000s of amazing deals on all brands employees love
- Life Assurance
- Enhanced Sick pay
- Excellent training and support
- Career progression
- Aspiring Managers programme
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
Salary:
£26,219.51 per annum (OTE £56,219)
Transaction Manager Responsibilities:
- Administers all finance and insurance products in line with the company and Mercedes- Benz standards and processes in addition to statutory requirements
- Provides support to the sales department by maximising the sale of customer finance, insurance, MBI and related products
- Works with the sales team to develop incentives and development programmes to promote financial products and services
- Communicates and develops strong personal relationships with customers to deliver a high level of service
- Reviews customer satisfaction and implements improvements. Ensures that customer complaints are dealt with speedily and effectively
- Ensure that the sales team are fully aware of all F&I and related products, including any special incentives on offer
- Ensures that all financial processes linked to vehicle sale are operated in line with the business and Mercedes-Benz guidelines
- Ensures all regulated activities are carried out in line with those procedures laid down by the FCA
- Ensures the timely return of all information required to comply with those requirements laid down by the FCA, either directly to this governing body or to an appointed representative
What’s required from you?
- Previous sales experience within the Motor industry is essential
- Experience of a customer focused environment
- Specialist knowledge of F&I and MBI and vehicle valuation
- Administration & IT skills
Mercedes-Benz South West Core Behaviours:
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Sets clear goals and targets for the team
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Ensures team work together to deliver results
Motivation – Initiates action with a ‘can do’, ‘will do’ approach for self and others
Leadership – Communicates and engages others effectively to deliver results
