- Job Title: Sales Consultant (Van)
- Company: Mercedes-Benz South West
- Location: Taunton
- Reports To: Sales Manager
- Salary: £20,463.93 per annum OTE £39,463
Job Description
We have an rare and exciting opportunity for a talented and ambitious individual to join our Light Commercial Vehicle (Van) team in Taunton as a LCV Sales Consultant.
A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.
As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.
About the Role
You will be responsible to connect with potential customers, understand their automotive needs, and guide them through the entire sales process. Building and maintaining strong customer relationships is key, as is staying informed about the latest industry trends and product knowledge.
What can we offer you?
- 25 Days holiday (plus bank holidays)
- Bonus scheme
- Scottish Widows Salary sacrifice Pension Scheme available
- Employee Assistance Programme
- Benefits Hub with 1,000s of amazing deals on all brands employees love
- Life Assurance
- Enhanced Sick pay
- Excellent training and support
- Career progression
- Aspiring Managers programme
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
Salary
£20,463.93 per annum OTE £39,463
Working hours:
Monday to Friday 08.30 – 18.00 with a 1 hour lunch break.
LCV Sales Consultant Responsibilities:
- Liaises with service department and central teams
- Ensures system records are updated on our Mercedes-Benz website
- Organises and prepares vehicles in line with company standards and ensures marketing content is up to date. Liaising with the workshop where required.
- Work with the LCV Business Development Manager to ensure that the pricing of the vehicles meet profit requirements
- Assesses used Vans and conducts technical appraisals on part exchange vehicles
- Completes test drives and evaluates to line manager
- Undertake final checks of vehicle to ensure quality of preparation is in accordance with required standards and communicates with logistics department.
- Ensures all processes are effectively managed pre & post-delivery in line with the company & franchise requirements.
- Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
- Supporting the LCV Business Development Manager with Live Video
- Reviews customer satisfaction and implements improvements
- Organises all administrative aspects of the transaction in line with the customers expectation
- Run an efficient contact management diary, ensuring all leads are maximised
- Communicates clearly, regularly and promptly with customers and colleagues across all business areas
What’s required from you?
- Is highly motivated, articulate and communicates effectively
- Demonstrates enthusiasm to learn and a passion for selling
- Competent level of computer skills
- Good telephone and interpersonal skills
- Enjoys exceeding customer expectations
Mercedes-Benz South West Core Behaviours:
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions.
