Job Description
Location: Site 5, Hill Barton Industrial Estate, Exeter
Hours: Monday to Friday 08.30 – 17.30 with 1 hour lunch
Salary: £25,337 per annum (OTE £27,120 per annum)
A little about us
City West Country Limited, a privately owned enterprise with over three decades of experience in the motor industry, proudly operates the Mercedes-Benz South West brand across our four dealerships in Exeter, Taunton, Plymouth, and Truro. As part of the City West Country team, you’ll benefit from our years of expertise, a commitment to professional growth, and a structured development path supported by comprehensive training from Mercedes-Benz Head Office.
About the Role
The role of Sales Administrator is to provide administrative support to the Sales support and Sales Team. Consistently exceeding customer expectations.
What can we offer you?
- 25 Days holiday (plus bank holidays)
- Commission scheme
- Car Benefit Scheme (NELS)
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
Sales Administrator Responsibilities
- Cleansing of vehicle files following delivery to the customer, ensuring all required documentation is present
- Completes Autoline records with end of warranty and finance contract information
- Ensuring CRM records are complete and accurate in line with current Data Accuracy guidelines
- Ensuring compliance in line with current FCA regulations via use of the TRACS System
- Maximising Me Connect assignments in order to meet targets set by the manufacturer
- Completes vehicle records within bQuotes including payout data
- Answering of incoming calls, efficiently directing each call to the intended colleague
- Assisting the Sales Support Team with invoicing and taxation of vehicles during registration months
What’s required from you?
- Previous motor trade experience is desirable but not essential
- High level of computer skills including Microsoft office software (Excel & Word)
- Must be accurate and show attention to detail
- Good telephone and interpersonal skills
City West Country Core Behaviours:
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions.
