- Job Title: Parts Advisor
- Company: Mercedes-Benz South West
- Location: Marsh Barton, Exeter
- Reports To: Parts Supervisor
- Salary: Up to £29,500 per annum including OTE
Job description
Mercedes-Benz of South West are currently looking for Parts Advisor to join their team, either based either Exeter, Marsh Barton
A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.
As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.
About the Role
The successful candidate will be dealing with both internal and external customers and also being responsible for developing parts sales business, identifying new business opportunities and promoting the company’s products and services.
What can we offer you?
- 25 Days holiday (plus bank holidays)
- Bonus scheme
- Car Benefit Scheme
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service award
Salary
Including OTE up to £29,500
Working Hours:
Monday to Friday shift pattern between the hours of 08.00 – 18.00 with a 30 minute lunch break, plus Saturday mornings on a rota basis 08.00 – 13.00.
Parts Advisor Responsibilities:
- Develops parts sales business, identifying new business opportunities and promoting the company’s products and services
- Ensures monies are collected from customers for all cash invoices and being responsible for its safekeeping
- Effectively liaises with relevant departments across the business
- Gives customer focus priority throughout the parts operation
- Communicates and develops strong professional relationships with customers to deliver a high level of service
- Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
- Ensures that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Parts Supervisor/Manager
- Demonstrates willingness and ability to accurately interpret manufacturer parts deliveries
- Demonstrates willingness and ability to replenish stock in line with company warehouse location system
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
- Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
What’s required from you?
- Competent IT Skills
- Experience of a customer focussed environment
- Good telephone and interpersonal skills
- Must be accurate and show attention to detail
Mercedes-Benz South West Core Behaviours:
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions.
