LCV Vehicle Technician/Roadside Assistance

Full Time / Part Time: Full Time
Locations: Plymouth
Departments: Service
  • Job Title: LCV Technician/Roadside Assistance
  • Company: Mercedes-Benz South West
  • Location: Plymouth
  • Reports To: LCV Service Manager
  • Salary: CIRCA £50,000 (including competitive bonus package, on call earnings and workshop. Saturday’s & over time paid at time & a half)

Job Description

Mercedes-Benz South West is currently looking for an experienced LCV Vehicle Technician/Roadside Assistance to join our team in Estover, Plymouth.

A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 Van dealerships, Exeter, Taunton, Plymouth and Truro.

As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Our commitment to your professional growth, is underscored by comprehensive training opportunities with Mercedes-Benz Head Office. Fulfil a career with an industry leading brand following a structured development path.

About the Role
The role will include carrying out all service, rectification and diagnostic work in a professional way to a road safety compliance standard.

As part of your role as LCV Technician/roadside assistance you will be required, on a rota basis to be part of our roadside assistance team. As part of our roadside assistance team you will operate on call using our fully equipped purpose vehicle.

We are also offering any person successfully recruited into this role our ‘Golden Hello’ – we will pay a massive £1,000 **

What can we offer you?

  • 32 Days holiday (including bank holidays)
  • Commission scheme
  • Car Benefit Scheme
  • Our Benefits hub, online discount vouchers/cashback
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards…


CIRCA £50,000 (including competitive bonus package, on call earnings and workshop. Saturday’s & over time paid at time & a half)

Roadside Assistance – On call retaining fee paid

Working Hours

Monday to Friday 07.00 – 15.30 alternating with 09.30 – 18.00 and Saturdays 08.00 – 13.00 on a rota basis.

Vehicle Technician Responsibilities:

  • Performs all maintenance services in line with the company and Mercedes-Benz standards and processes
  • Completes a comprehensive diagnosis and repair report
  • Carries out all repair work using all available workshop information systems necessary to store vehicle system functions
  • Advises Service Team Leaders of any additional work required
  • Carries out a final inspection and function tests on all complex repair work
  • Completes final documentation for compliance and invoicing requirements
  • Ensures protection, cleaning and care of customer vehicle and working area
  • Meets business standards of fix first visit
  • Provides a high level of technical expertise to deliver a high level of service
  • Communicates and develops strong professional relationships with customers and colleagues to deliver a high level of service
  • Ensures that the service team leader is fully informed of any changes to costs and expected completion times
  • Attends service meetings to improve service standards
  • Attends all roadside assistance within agreed service level agreements when on call

What’s required from you?

  • Previous experience within the Motor industry
  • Certified technician at Level 3.
  • Product knowledge not essential

** Terms and conditions, £500 when you start your employment followed by £500 when you complete your 6 months’ probation.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Mercedes-Benz South West Core Behaviours:

Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service Focuses on the needs of customers to improve service and sales

Planning & Organising – Sets clear goals and targets for the team

Analytical Ability & Decision Making Demonstrates sound judgement in making decisions

Teamwork & Coaching Ensures team work together to deliver results

Motivation Initiates action with a ‘can do’, ‘will do’ approach for self and others

Leadership – Communicates and engages others effectively to deliver results

Apply for this position

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