- Job Title: Bookings Specialist
- Company: Mercedes-Benz South West
- Location: Exeter
- Reports To: Customer Support Manager
- Salary: £23,000 with an OTE of £27,100
Job description
Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.
We are currently looking for a Booking Specialist at our site in Exeter.
What can we offer you?
- 25 Days holiday (plus Bank Holiday)
- Commission Scheme
- Car Benefit Scheme
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
- Employee of the month awards
Salary
£23,000 with an OTE of £27,100
Working Hours:
Monday to Friday 0800 – 1730, weekends 1 in 5, 08.30 – 12.30
Booking Specialist Responsibilities:
- Plans and organises the job flow workshop operation in line with the business Mercedes-Benz standards and processes
- Effective outbound calling to generate workshop visits
- Appropriately code and cleanse customer records to ensure relevant and timely future contact
- Ensures allocated work is correctly programmed and that accurate information is passed to the workshop
- Allocates workload subject to availability
What’s required from you?
- Experience of a customer focussed environment
- Specialist/technical product knowledge
- Admin & IT Skills
Mercedes-Benz South West Core Behaviours:
Driving Sales
Focuses on the needs of customers to improve service and sales
Planning & Organising
Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making
Demonstrates sound judgement in making decisions
Teamwork & Coaching
Quickly builds rapport and establishes relationships with others
Motivation
Demonstrates a positive attitude and takes responsibility for their own actions
