Warranty Administrator

Full Time / Part Time: Full Time
Locations: Exeter
Departments: Service
  • Job Title: Warranty Administrator
  • Company: Mercedes-Benz of Exeter
  • Location: Exeter
  • Reports To: Service Manager
  • Salary: £23,000 per annum (OTE £30,000)

Job Description

Mercedes-Benz of Exeter are currently seeking a highly motivated and detail-oriented Warranty Administrator to join our team in the Warranty department.

As a Warranty Administrator, you will play a vital role in maximizing sales and profit opportunities through effective warranty administration, ensuring customer expectations are consistently exceeded.

What can we offer you?

  • 25 Days holiday (plus bank holidays)
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards
  • Plus much more…!

Working Hours

Monday to Friday 08.30 – 17.00 with a 30 minute lunch break.

Warranty Administrator Responsibilities:

  • Communicate the Mercedes-Benz culture of quality and excellence.
  • Attend sites once a week to evaluate training and compliance aspects.
  • Conduct Dashboard Reviews on Site with SM
  • Perform Warranty Write-Off Reviews on a monthly basis.
  • QC Job Cards with Tech’s & WSC
  • Review Xentry Process & Packages
  • WEM review and observations
  • Review the Parts Returns process and outstanding items/issues.
  • Warranty Performance vs. Budget for both (PC) & (LCV).
  • Share the latest recall & service measures with the team through StarHub Bulletins.
  • Implement BYD / GWM ORA implementation
  • MA Compliance & SBI processes (BOH function)
  • Process MA Warranty for absence cover.
  • MA technical support e.g. CSU
  • Build and maintain positive relationships with manufacturers, professional bodies, suppliers, and statutory representatives.
  • Ensure effective operation of all areas of Health & Safety in accordance with legal requirements.
  • Obtain approval from the line manager or a director for all capital outlay.

What’s required from you?

  • Proven experience in warranty administration or related automotive field.
  • Experience of a customer focussed environment
  • Specialist/technical warranty knowledge
  • Proficiency in using computer systems and software related to warranty administration

Mercedes-Benz South West Core Behaviours:

Driving Sales

Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service

Focuses on the needs of customers to improve service and sales

Planning & Organising

Organises own workload effectively, prioritising to deliver to deadlines

Analytical Ability & Decision Making

Demonstrates sound judgement in making decisions

Teamwork & Coaching

Quickly builds rapport and establishes relationships with others

Motivation

Demonstrates a positive attitude and takes responsibility for their own actions

Apply for this position

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