Showroom Host/Receptionist

Full Time / Part Time: Full Time
Locations: Truro
Departments: Sales
  • Job Title: Showroom Host/Receptionist
  • Company: Mercedes-Benz South West
  • Location: Truro
  • Reports To: Sales Manager
  • Salary: £10.42 per hour (27.5hrs)

Job Description

We are currently looking for a Host/Receptionist at our site in in Truro. This would be working Monday to Friday PM only, hours would be 12.30pm to 18.00pm. Also have availability to be able to cover holidays/sickness in the week as well as weekends and Bank holidays.

Within this role the successful candidate will be giving the highest level of customer care and satisfaction, ensuring customers and visitors receive an immediate and courteous welcome. And, to also ensure all customers are directed to the relevant sales executive and that their details are correctly put into the Host Module – emphasis is on ensuring a seamless interaction between the sales team and customer.

What can we offer you?

  • 25 Days holiday (plus bank holidays)
  • Bonus scheme
  • Car Benefit Scheme via NELS
  • Scottish Widows Salary sacrifice Pension Scheme available
  • Employee Assistance Programme
  • Benefits Hub with 1,000s of amazing deals on all brands employees love
  • Life Assurance
  • Enhanced Sick pay
  • Excellent training and support
  • Career progression
  • Aspiring Managers programme
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards


£10.42 per hour (27.5hrs)

Working Hours:

Monday to Friday – 12.30pm – 18.00pm. Also availability to cover sickness and holiday in the week and weekends. Saturday between the hours of 09:00 and 17:00 (30 minutes for lunch) and Sundays 10:00-16:00 potentially including bank holidays.

Showroom Host Responsibilities:

  • Provides ‘meet’ and ‘greet’ support for the sales department, and all other departments when necessary
  • Approaches & welcomes all visitors in a friendly and open manner
  • Personally establishes contact between customers and an appropriate member of staff
  • Provides administrative support to the sales department in line with the company and CWC standards and processes
  • Delivers consistently high standards of accuracy and quality in the completion of information
  • Communicates and develops strong personnel relationships with customers
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives

What’s required from you?

  • Competent IT skills
  • Excellent customer service experience and interpersonal skills
  • Must be accurate and show attention to detail
  • Excellent ability to work under pressure
  • Flexibility in dealing with varying workloads and tasks
  • Strong sense of initiative

Mercedes-Benz South West Core Behaviours:

Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service Focuses on the needs of customers to improve service and sales

Planning & Organising – Sets clear goals and targets for the team

Analytical Ability & Decision Making Demonstrates sound judgement in making decisions

Teamwork & Coaching Ensures team work together to deliver results

Motivation Initiates action with a ‘can do’, ‘will do’ approach for self and others

Leadership – Communicates and engages others effectively to deliver results

Apply for this position

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