Service Advisor

Full Time / Part Time: Full Time
Locations: Taunton
Departments: Service
  • Job Title: Service Advisor
  • Company: Mercedes-Benz South West
  • Location: Taunton
  • Reports To: Service Manager
  • Salary: £25,000 depending on experience (£32,000 OTE)

Job Description

Mercedes-Benz of South West site are currently looking for Service Advisor to join our team at our Mercedes-Benz of Taunton.

A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.

As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.

About the Role
You will work closely with our workshop ensuring work is organised and completed, while utilising the workshop to its maximum capacity, always maintaining our highest levels of customer service expected. The primary focus being upselling additional work and add ons.

What can we offer you?

  • 25 Days holiday (plus bank holidays)
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards
  • Plus much more…!

Salary

£25,000 per annum DOE (OTE £32,000)

Working Hours:

Monday to Friday 0800 – 1800 with 1hr for lunch, plus 1 in 6 Saturday mornings 0800 – 1300 on a Rota basis.

Service Advisor Responsibilities:

  • Responsible for prioritising customer requirements throughout the service operation
  • Responsible for ‘ front of house’ customer technical/ vehicle enquiries, customer road tests
  • To ensure every opportunity is met to achieve customer ‘Fix First Visit’
  • Primary focus being upselling additional work and add ons
  • Monitors workshop loading, ensuring continuity to maximise productivity
  • Allocates the flow of work into the workshop, maximising available resources
  • Ensure adherence to company standards for quality control within the workshop – maintains a quality system
  • Adherence to VHC process & other compliance based documentation used daily.
  • Efficiently manages resources to deliver quality service on time
  • Responsible for delivering customer vehicles on time to a high standard
  • Manages the standard and quality of technical information
  • Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law

What’s required from you?

  • Previous service/sales experience within the Motor industrial (Desirable)
  • Proven sales track record, transferable skills from other sectors will be considered
  • Experience of a customer focussed environment
  • Specialist/ technical product knowledge
  • Admin and IT Skills

Mercedes-Benz South West Core Behaviours:

Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service Focuses on the needs of customers to improve service and sales

Planning & Organising – Sets clear goals and targets for the team

Analytical Ability & Decision Making Demonstrates sound judgement in making decisions

Teamwork & Coaching Ensures team work together to deliver results

Motivation Initiates action with a ‘can do’, ‘will do’ approach for self and others

Leadership – Communicates and engages others effectively to deliver results

Apply for this position

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