Service Advisor (LCV)

Full Time / Part Time: Full Time
Locations: Taunton
Departments: Service
  • Job Title: LCV Service Advisor
  • Company: Mercedes-Benz South West
  • Location: Taunton
  • Reports To: LCV Service Manager
  • Salary: £25,000.00-£32,000.00 per year

Job Description

Mercedes-Benz of South West site are currently looking for LCV Service Advisor to join our team at our Mercedes-Benz of Taunton (Van Aftersales).

A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.

As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.

About the Role
You will work closely with our workshop ensuring work is organised and completed, while utilising the workshop to its maximum capacity, always maintaining our highest levels of customer service expected.

What can we offer you?

  • 25 Days holiday (plus bank holidays)
  • Bonus scheme
  • Car Benefit Scheme via NELS
  • Scottish Widows Salary sacrifice Pension Scheme available
  • Employee Assistance Programme
  • Benefits Hub with 1,000s of amazing deals on all brands employees love
  • Life Assurance
  • Enhanced Sick pay
  • Excellent training and support
  • Career progression
  • Aspiring Managers programme
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards


£25,000 depending on experience (£32,000 OTE)

Working Hours:

Monday to Friday 08.00 – 18.00 with a 1 hour lunch, Saturday mornings on a rota basis.

Service Advisor Responsibilities:

  • Efficiently manages resources within the workshop & front of house teams to deliver a quality service on time
  • Ensures customers/operators vehicle downtime (VOR) is kept to a minimum where servicing & repair schedules are meet to customer/operators expectations
  • Effectively liaises with relevant departments across the business
  • Gives customer focus priority throughout the service operation
  • Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
  • Delivers customers vehicle on time to a high standard of professionalism
  • Accurately create jobs cards with customer/operator and vehicle details
  • Attend to customer/operators incoming bookings, enquiries and customer concerns.
  • Maintain & update company reporting systems, daily operating controls (DOC) & dealer management system (DMS)
  • Manages the standard and quality of information required for Mercedes-Benz warranty claims
  • Meets regularly with the LCV Service Team Manager to review performance and suggest improvements

What’s required from you?

  • Previous service experience within the Motor industry (preferred)
  • Experience of a customer focused environment
  • Specialist/ technical product knowledge
  • Good interpersonal and organisational skills
  • Admin and IT Skills

Mercedes-Benz South West Core Behaviours:

Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service Focuses on the needs of customers to improve service and sales

Planning & Organising – Sets clear goals and targets for the team

Analytical Ability & Decision Making Demonstrates sound judgement in making decisions

Teamwork & Coaching Ensures team work together to deliver results

Motivation Initiates action with a ‘can do’, ‘will do’ approach for self and others

Leadership – Communicates and engages others effectively to deliver results

Apply for this position

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